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frequently asked questions

general questions

1. Are the products on BKicks.com Authentic?

"B Kicks has been in business since 2001. We guarantee that we only sell authentic shoes, apparel and accessories. There are no variants or fakes on this site.

BKicks.com purchases all product either directly from brands, wholesalers, and retailers."

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2. Does BKicks.com have a retail store?

"BKicks.com is only an online store based in California.  We do not operate a retail store."

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3. How do I contact BKicks.com?

"To reach us, please visit our Contact Us Page.

For product return and exchange, please visit our Returns Page."

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4. Does BKicks.com have a satisfaction guarantee?

"Yes. We want to make sure you’re 100% satisfied with your gear. If you aren’t happy with your purchase, you can contact us for an RMA for your order as long as our return conditions are met at Return Page."

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order questions

1. How do I change or cancel my order?

" Please message us immediately at our contact us page or shoot us an email at customer@BKicks.com if you need to change or cancel your order. Please be advised that orders are shipped soon after they are made, and we cannot guarantee that we can change or cancel your order. We will try our very best to accommodate your requests.

Click Here to see our Return Policy."

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2. Is my payment to BKicks.com secure?

"Yes. All payments and personal information are encrypted for protection to ensure a safe and secure purchase."

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shipping questions

1. Where is my order shipping from?

"California, USA."

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2. How long before I receive my order?

"Within the US: First Class 4-7 Days, Priority 2-4 Days, Express 1-2 Days

Outside of the US: First Class 10-20 Days, Priority 5-10 Days, Express 2-7 Days"

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payment questions

1. Do you accept international payments?

"Yes, we accept international credit cards through PayPal."

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2. What forms of payment do you accept?

"We accept PayPal, Visa, Mastercard, American Express, and Discover."

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